General information

• The Terms of Order Processing define general rules, assuming on which the company ALNOR Ventilation System hereby called the Seller, is obliged to fulfil the curtain services described in the order presented by second side, hereby called the Buyer. The mentioned terms include this range of services which are necessary for normal accomplishment of both sides requirements.
• The standard assumptions for sales transaction we treat sales offers, special offers and order confirmations where each time are defined the terms of sales for given part of goods.
• The Seller reserves the right for every change without earlier information for Buyer excluding these companies, which have sales agreement signed with ALNOR.
• The Buyer who is sending order at the same time is confirming that has accepted mentioned below Terms of Processing Orders.

Placing and processing the orders

• The orders are admitted in written form sent by fax on the number: +48 22 737 40 04 or on e-mail address: alnor@alnor.com.pl.
• The placed orders are treated each time as typical, except when there was earlier agreement about another solutions
• Technical data of ordered goods describing the thickness, dimension and kind of material have to be coherent with technical data presented in the catalogue of the Buyer. The catalogue is accessible on website: www.alnor.com.pl
• The given order should apply on current sales offer or earlier sales terms. Each order should include the name of company, address and VAT (NIP) of the Buyer.
• The orders are confirmed by the Seller in written form. The order confirmation defines: the price, the term of payment and processing order
• The Seller reserves the right to rejecting order when the Buyer has unpaid invoices or when the credit limit is accepted.
• Referring to no-standard orders the Seller can require the prepayment even if the sales terms agreed so far define another terms. The value of prepayment is defined by the Seller.
• The cancellation of order always is required in written form. The Seller will restrict to pick up the goods, in case when the order was already directed into production, even if the Buyer has sent the cancellation.
• The ordered goods could be reserved for max. 3 weeks time, after this time the order could be cancelled.

Prices

• The prices of goods are defined and given in written form on order confirmation, delivered by the Seller. All prices are net without VAT, insurance, the costs of packaging, the shipment and unloading also without the cost of transport unless if the agreement between the Buyer and the Seller is different.
• The Seller reserves the right for changing prices as a consequence of increasing the prices of production and sources which not depend on the control of the Seller.

Terms of payment

• The payment for bought goods will be realized by Buyer in the same date as delivery unless if it is defined in another way between the sides.
• Delayed term of payment could be accepted only in case of confirming current documents of the company and guarantee for payments.
• The Seller reserves the right to charge the Buyer with additional interest relatively to all not paid invoices.
  The value of interest is defined by the Seller and calculated yearly on the level 4% under standard of the Seller’s bank. The period for paying an interest is counted accordingly to the balance of receivables beginning from the date of payment until the date of receiving by the Seller all required payments.
• All receivables are insured by Eurle Hermes with whom the Alnor signed the agreement referring to rotation of liabilities
• The Seller reserves the right for changing payment and credit limit for the Buyer in case of the obligations covered not on time.

Delivery and acceptance of the goods

• The Buyer is responsible for the shipment of ordered goods from the stock of the Seller: on the terms EXW, 05-552 Wola Mrokowska POLSKA, Aleja Krakowska 10 or accordingly to another individually agreed terms of delivery.
• The products could be given to the person receiving goods only after delivering confirmation from the Buyer. On the confirmation have to be placed the name of person receiving goods on behalf of Buyer, the number of personal identity card or another document with photo.
• In case of not paying by the Buyer the obligations on time, The Seller has the right to stop next deliveries until covering all payments. The Seller has also the right to cancel all current and next orders.
• The Seller can charge the Buyer with all costs of keeping the goods at the stock, in case of not taking goods from the stock more than 10 working days beginning from the confirmed date of shipment.
• In case of delivery to the place directed by the Buyer, the Seller has to receive all required information in terms of transport restrains and forbidden entrances for trucks.
• In the case of not receiving this kind of information from the Buyer, the Seller can charge all spedition costs on account of the Buyer.

Terms of the guarantee

• All goods presented in the offer of the Seller are cared with guarantee of the Seller or the Producers.
• The time of guarantee is 12 months beginning of the date of purchasing the goods.
• The Seller insures that the failures which occurred during the time of guarantee will be eliminated during 21 working days from the date of sending information.
• The guarantee could last longer adding the time from sending claim till ending repairs.
• The transport and stock terms necessary for being covered by the guarantee:
  • the galvanized elements during the transport should be saved from atmosphere factors
  • the galvanized elements should be saved during transport against the position changing
  • after each transport is advised visual control of goods
  • the products should be not hidden and suddenly dropped
  • the goods should be kept in close rooms, taking care about atmosphere factors
• The producer is released from guarantee and all obligations due to guarantee terms if:
  • the transport and unloading were not correct
  • an installation was not correct
  • during utilization and work was not saved necessary environment
  • the failures occurred during not proper terms of stock
  • if the Buyer has made by oneself the construction changes
  • when the failures occurred as a consequence of wrong conservation
• During the claim the producer can decrease the value of claimed goods taking into account lacking or damaged elements and cost of exchanging parts.

Claims

• The necessary term required for considering the claim is delivery to the Seller the document in written form with the following information: quantity of claimed products, the type of claim (transportation, quality), and number of documents connected with given delivery (number of an invoice or WZ document, number of order confirmation).
• In case of delivering goods by speditor, the Buyer is required to deliver to the Seller all documents for claimed goods placed on CMR. In other case the claims will be not taken into consideration.
• The Seller is obliged to answer for the claim within 2 working days from the date of receiving information from the Buyer. If the claim was caused by the circumstances not dependent on the Seller the time for claim consideration will be given individually.
• Quantity claims for fittings:
  • elements bigger than diameter 450 mm
  • round ducts
  • roof elements
  • all elements transported not on the pallets
  • rectangular elements
  could be taken into consideration only on the date of delivery. If the Buyer is taking goods with own car he is also responsible for elements being in the way without right for transport claim.
• The another quantity claims are accepted within the term of max. 3 working days from delivery of the goods to given place except deliveries with another circumstances.
• Price claims are accepted within 10 working days from putting out document, the necessary term required for considering the claim is delivery to the Seller the document in written form.
• In the case of claim of delivery done by spedition the Buyer is obliged for delivering the documents to the Seller during 1 working day beginning from receiving delivery from speditor.
• The claimed goods are each time send to the Seller on the account of the Buyer, the costs are returned each time for Buyer when the claim is considered
• Before the shipment and sending back the goods to the Seller, the Buyer is obliged to make a contact with the Seller and talk about the way of returned goods.

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